Direct Jobs Canada - Job #6724 - Customer Service (Insurance)

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Saturday, February 4, 2012

Job Details

Job Title:

Customer Service (Insurance)

Job Id:

6724

Employer Name:

3K Consulting

Employer Address:

97 Wilstead Dr

Posted Date:

Feb 26, 2011

Position Type:

Full-Time

City:

Toronto

Salary:

$40 - $55 per year

Job Description:

Position: Customer Service (Insurance)
Location: Toronto
Salary: 40k-55k

MUST have Customer service experience in a Insurance company

JOB SUMMARY: The incumbent will provide exemplary customer service to clients in any of the Service Department Teams, who have vehicle and/or habitational policies.

POSITION DESCRIPTION:
Provide coverage of a book of client business during vacations or other absences, aas primary contact with clients for service issues and general concerns during the life of the policy
General client service, acting as primary contact with company underwriters
Prepare instruction for, and monitor the completion of fulfillment tasks delegated to other members of the team - utilizing required forms
Alert team members, especially brokers whose book is being covered, to issues requiring follow-up action or communication with the client
Remain alert for opportunities to up sell coverage (such as optional accident benefits, valuable articles, claims protection)
Refer accounts that are to be rounded (adding auto to habitational-only policies and vice versa) to Personal Lines Sales
When the insurer issues a non-renewal, notify the client and offer alternative coverage, if appropriate
Maintain complete and accurate client activity notes
Maintain current and up to date voice mail log books
Return voice mail messages as per Service guidelines
Maintain suspense and keeping current (within 5 days)

REQUIRED QUALIFICATIONS:
Formal training in general business practices.
R.I.B.O. license required.
Three to five years of successful customer service brokerage experience.
Familiarity with SigXp required.
Second language skills (especially Cantonese or Mandarin) considered an asset.

www.3kc.ca
3k.consulting AT rogers.com

Contact Person:

Derek Edwards

Phone:

905 953 0008

Fax:

905 953 4162

Web Site:

www.3kc.ca