Launch a customer care career with Accenture’s winning team.
Accenture is seeking dynamic individuals who possess excellent communication skills, superior customer service experience gained in a call centre environment, and strong computer proficiency to join our Customer Care Centre in Burnaby, British Columbia.
As a member of Accenture’s customer care team, you’ll be delivering front line call centre support for our utility clients in North America, helping their customers address a wide variety of issues such as billing, collections, field services and operations. We will provide you with a comprehensive training program that allows you to work at the highest level of efficiency. We pride ourselves on taking a customer-trained approach-instead of script-trained approach-which will give you greater satisfaction in helping move your customers from issue to outcome.
For anyone serious about a customer care career, Accenture is hard to beat. With more than 20 years of outsourcing experience, Accenture is known as the pioneer of business process outsourcing. We now serve more than 40 million residential utility customers and more than 300,000 industrial utility customers. And our customer care professionals handle more than 450 million customer call minutes per year! By joining Accenture, you will have greater opportunities to advance your customer care career with a recognized leader, recently ranked by ContactCenterWorld, a global association for contact center industry professionals.
Accenture is now hiring for customer care agents to begin in Burnaby on May 13th, 2013. Opportunities are available in a shift work environment, with schedules driven by peak business needs. The first six weeks of employment consist of full time training in a classroom environment. Following training, the work schedules of Customer Service Representatives varies according to anticipated call volumes.
· High School Diploma (or GED)
· 12 months experience (within the last 5 years) in a customer service environment
· All Customer Service Representatives are required to be licensed under the Debt Collections Act
· Customer service and/or collections experience
· Excellent communication, listening and interpersonal skills
· Technically savvy
· Detail oriented
· Ability to work independently and exercise good judgment
· Ability to adapt to quickly to changing situations
· Dedication to continuous improvement and customer service excellence
Compensation and Benefits:
· $15/hr hour
· Wide range of benefits including:
- Health and Dental coverage from your very first day!
- Employee Share Purchase Plan
- Pension Plan
- Referral Program
- Extensive Paid Training
Take The Next Step!
If you’re a positive, professional team player who enjoys problem-solving and a high energy environment, please apply online at:
Normal office conditions with regular exposure to demanding telephone callers or in person visitors. Some occasional driving to visit customer premises, participate in Marketing & Sales related activities, promotions, etc. *These positions are designated shift work as per Article 12.05. This may be a competency-based interview. Testing may be part of the interview process. Candidates will be asked to give examples of when they have demonstrated the behavioural attributes that have been identified as critical to the success of Customer Care. An interview package will be forwarded to the short-listed candidates prior to their interview. The successful candidate will be required to be registered under the debt collections act. This position will be advertised internally and externally concurrently, however, preference will be given to qualified internal COPE applicants.
Accenture is a global management consulting, technology services and outsourcing company, with approximately 204,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.
We are committed to employment equity. We encourage all people, including women, visible minorities, persons with disabilities and persons of aboriginal descent to apply. Accenture promotes a workforce that is reflective of the communities we live in and the clients that we support. At Accenture, we believe in inclusion and diversity.